Privacy Policy

Last Updated: 10/01/2025

GridWise DNO Services Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you interact with our services.

1. Who We Are

  • Business Name: GridWise DNO Services Ltd
  • Registered Address: 25 Clos Bevan, SA43GY
  • Contact Email: info@gridwise.uk
  • Contact Phone: 07441453800
  • Company Registration Number: 16035113

  • Information Commissioners Office (ICO) Regulatory number : ZB847342

2. Data We Collect, Sources, and Sharing
We collect the following categories of personal data:

3. How We Use Your Data
We process your personal data to:

  • Facilitate the Distribution Network Operator (DNO) application process.
  • Provide clear communication between stakeholders (clients, DNO, customers).
  • Track project progress efficiently.
  • Ensure authorisation and validation of submitted applications.

4. Legal Basis for Processing
We rely on the following legal bases for processing personal data:

  • Consent: By completing the “GridWise EV & HP DNO Application Questionnaire” or the “GridWise Solar DNO Application Questionnaire,” you provide your consent for the collection, use, and processing of the personal information provided in these forms for the purposes outlined in this Privacy Policy.
  • Contractual Necessity: Processing is necessary for the performance of a contract or to take steps at your request prior to entering into a contract.
  • Legitimate Interests: Processing is necessary to manage and facilitate grid connections for your projects.

5. Data Sharing
We share personal data with:

  • DNO (Distribution Network Operators): To facilitate and process grid applications.
  • Clients and Customers: For transparency and project tracking purposes.

6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. After the completion of the project, we archive or delete data as per our data retention policy.

7. Your Rights
Under GDPR, you have the right to:

  • Access the data we hold about you.
  • Request corrections to your data.
  • Request deletion of your data.
  • Restrict processing of your data.
  • Object to data processing.
  • Request data portability.

To exercise your rights, contact us at info@gridwise.uk.

8. Data Protection Measures
We implement industry-standard security measures to protect personal data, including secure servers, encryption, and access controls.

9. Cross-Border Data Transfers
We do not transfer personal data outside the European Economic Area (EEA).

10. Cookies and Tracking Technologies
Our website may use cookies for functionality, analytics, and user preferences. You can manage cookie preferences through your browser settings.

11. Children's Data
We do not knowingly collect or process data from individuals under the age of 16.

12. Consent Statement
By completing the “GridWise EV & HP DNO Application Questionnaire” or the “GridWise Solar DNO Application Questionnaire,” you provide your consent for the collection, use, and processing of the personal information provided in these forms for the purposes outlined in this Privacy Policy.

13. Updates to This Privacy Policy
We may update this policy occasionally. Significant changes will be communicated through our website or directly to you.

14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: